Why Manage Better?

Wednesday, February 6, 2008

Declining Credibility of ISO 9000 Certifications

A friend and fellow Business Excellence Professional, Ramesh Rajagopal, recently asked a very troubling question - Who is responsible for declining credibility of ISO 9000 systems and what is the solution?

He further elaborated saying – In the recent years, ISO 9000 standards is losing its credibility. What role Accreditation bodies, Certification bodies, Top Management and Management Representatives have to play to bring back the spirit of ISO 9000.

Firstly, blame is the wrong word to start with. Why do we have to ‘blame’ someone? We are assuming that ISO 9000 had promised us something huge and delivered a lemon. From what I know, that’s not the case.

It’s critical to understand that ISO 9000 series was developed as a bare minimum standard for management. It did not promote excellence. That was left for the MBNQA.

Having said that I agree that all of us have failed in even maintaining the bare minimum status of ISO 9000. Quality professionals and auditors (all of us) have taken the convenient route guided by business compulsions. I have failed to understand how an auditor is expected to be truthful and strict when he/she is aware that any adverse remark will ensure his/her firm loses business. There are very few clients who will force the auditor to do a good job.

Another issue is around auditor skills. A lot of auditors I have met are just not upto the mark. They are sometimes too inexperienced and other times too rigid. Most auditors have still not made any effort to understand the business context of the client and go about ISO 9000 in a generic way. No wonder, most NCs are around documentation even now when the standard actually asks for only six mandatory documents.

What can be done?
1. Firstly the ISO and Accreditation bodies have to acknowledge that there is a problem that needs to be fixed. The ISO has long lived in an ivory tower taking a position that it only defines the standard and has no say in certification.
2. Then, develop a credible panel of certification agencies and auditors. A peer review process should admit the auditor into a select pool.
3. Consider building an online international database of companies seeking certification. If a company is denied certification by one agency, no other agency can pick it up for next one year. Of course all this will need a grievance panel etc.
4. Carry out a communication drive to disengage ISO certification from excellence.

Now, who is going to bell the cat? This is like our parliament. The people who need to be reigned in are the ones who are making the rules. Will the quality community rise to curb the commercial temptation around certification to look at the real issues?


You can read other answers at: http://www.linkedin.com/answers/business-operations/quality-management-standards/OPS_QMA/159702-15699003

25 comments:

DjCSr said...

ISO 9000 was invented to SLOW DOWN the United States of America's BIG BUSINESSES because America WAS SO GREAT !!!

Some people tried and succeeded to find a way to make US Corporations COME DOWN TO THE LEVEL OF 2nd RATE COUNTRIES !!!

I hope the ISO 9000 movement TOTALLY COLLAPSES AND DISAPPEARS !!!!!

We NEED MANUFACTURING BACK IN AMERICA !!!!

ISO 27001 Certification said...

The ISO 27001 Lead Auditor training course will give you the ability to successfully audit an existing information security management system against iso27001. You will be taught the techniques to use when auditing a management system. During the course you will go through the standard, clause by clause, to ensure that you understand what questions you should be asking, who you should be asking those questions to and what evidence you should be seeking during an audit.

Unknown said...

Thanks for the info. Do you know any ISO certified japanese manufacturing company in the philippines?

Unknown said...

ISO Certified Company Malaysia Halal Certification approach ensures our client's products are rigorously examined to ensure they meet globally recognised standards of Halal excellence. From ensuring all employees directly involved in the Halal process are Muslim and all ingredients are Halal certified to ensuring they meet the Malaysian Standard of Halal. ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organization to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.

Loginfotech said...

iso certification,iso certification singapore,iso certification bodies,iso training,iso management in singapore,iso training in singapore,iso management in singapore,iso consultancy,iso 9001 certification in singapore,iso 9000 certification in singapore,iso 18001 certification in singapore,bs ohsas 18001 certification in singapore,iso consultancy in singapore,iso quality management in singapore,iso certification bodies,iso certification company in singapore,certification body singapore,iso 14001 singapore,iso consultants,iso singapore Qscert

Loginfotech said...

ISO Certification Consultancy in singapore,iso 9001:2015,9001 qms training,qms consulting,iso 14001:2015,14001 training,45001:2016,45001 training,27001 training, iso 9001,iso 14001,iso 45001,iso 29990,ohsas 18001,resident engineer,re resident technical officer,rto,part-time rto,stu-structural,stu-safety,pdu,cet,sdu,concrete quality,eurocode,precast,diaphragm wall,non-destructive testing of concrete. Rstar

Unknown said...

Easily, the post is really the greatest on this laudable topic. I concur with your conclusions and will thirstily look forward to your future updates. Saying thanks will not just be sufficient, for the fantastic lucidity in your writing. I will instantly grab your RSS feed to stay privy of any updates. Solid work and much success in your business enterprise! ISO Certification Service in Delhi

evergreensumi said...

Those rules moreover attempted to wind up plainly a decent approach to perceive that other individuals online have the indistinguishable enthusiasm like mine to get a handle on incredible arrangement more around this conditionoccupational health and safety course in chennai

Swethagauri said...

I’ve bookmarked your site, and I’m adding your RSS feeds to my Google account.
nebosh course in chennai

Muskaan Khanaa said...
This comment has been removed by the author.
sunshineprofe said...

Thank you a lot for providing individuals with a very spectacular possibility to read critical reviews from this site.
safety course in chennai

Servo said...
This comment has been removed by the author.
Servo said...

Thanks for the great article and post. Need a servo stabilizer? Don’t go beyond servo star “A popular Servo Voltage Stabilizer which offers an extensive range of exceptional servo stabilizer. Feel Free to contact.

Barile Consulting Services, LLC said...

Amazing piece of content, Thank you for sharing this blog....
ISO 9001 certification programs
AS9100D Certification Consulting

rightselects said...

Thanks for posting such a great post . Right Selects provides its users with the exact information of the “top 10” or “top 5” industry leader of the particular industry. For instance, if you are looking for selecting the best among the array of water purifiers in India, you can visit us for getting the most accurate information about “Top 10 water purifier for home”. Additionally, at right selects, you can have the information on lifestyle products, electronics, appliances, water purifiers, restaurants as well as about the best travel places.

oSs Certification said...

This is a very nice blog. And I learn something new in this blog. So Thank you guys. You doing a very good job and carry on.

ISO 22000 Certification
ISO 45001 Certification

sowmyayy said...

Really useful stuff. Keep on posting related topics. Waiting for your next update.

I can also refer you one of the best ISO Consultants In Bangalore

Mars Consultants said...

Looking forward for such worthy stuffs from you. Thanks for sharing.

lean six sigma consulting in chennai
third party inspection companies in chennai

Prostate Cancer Medical Treatment said...

Thanks for Sharing your article... Keep it up You can buy Lenalidomide Online in Indian Pharmacy
lenalidomide cost
lenalid 25 mg
lenalid
lenalid 5 mg
lenalid 15 mg

Julia John said...


Very nice blog...... Hot Tot Hair Products seems to be very useful.... I would like to try them if i could buy them in Australia.... Nice work, keep it up.



iso 9001 lead auditor certification online

Shiva Food Packaging said...

Amazing post and Keep Sharing your article my social media Platform...
Shiva Food Packaging assured the quality of biodegradable, paper, glass,areca-leaf material corn starch and bakery product material and best services of product and provide doorstep delivery to customers with lowest price and minimum transport on every order

Kimberly said...

Great post.I'm glad to see people are still interested of Article.Thank you for an interesting read........


iso 9001 certification

Unknown said...

It was a great write up about Digital Marketing. Thank You for providing with such information. Connect to the best Flipkart Listing Services – ITDigiTech Solutions to avail the . Amazon SEO Services

Digital Ram said...

Nice post iso lead auditor course

Husna James said...

Thanks for give me this information really this product is very effective.
pelatihan iso 45001