Why Manage Better?

Friday, November 13, 2009

Quick Tips for Business Excellence Site Visits

I answered a question on 'Site Visits' on LinkedIn today. Thought the answer will make a good post. Here it is:

I find most site visits could be improved significantly. Here are my top five.
1. Do your Home Work well. This includes developing good site visit questions and allocating among examiners.

2. Plan interview sessions in advance. Keep enough time for each interview as most of them spillover.

3. Never ask a question verbatim from your cheklist. Build a conversation.

4. Never lose sight of body language and what the host is not telling you because you are not asking.

5. Establish credibility and develop trust with the host.

1 comment:

Business Excellence said...

The Adaptive Business Excellence Program enables organizations to model and manage their Key Performance Indicators (KPIs) in a much more effective manner.  This includes understanding the cause and effect of KPIs as well as the hierarchy structure of KPIs.